To our customers
COURIER DELIVERY
When choosing delivery from the online store, the order can be delivered by one of the following transport companies: our courier service, CDEK, DPD. On the day of delivery, the courier will contact you 1 hour before the arrival.
DELIVERY PERIOD
2+ days
PAYMENT OPTIONS
On receipt: cash, bank card
PICKUP
When choosing the "Pick-up from the store" delivery method (provided that the product is in stock), the order can be received on the day of its registration after receiving an SMS about its readiness to be picked up.
DELIVERY COST
Free
PAYMENT OPTIONS
On receipt: cash, bank card
We deliver our jewelry all over the world!
If delays are expected with the shipment, we will definitely contact you to clarify the information.
MOSCOW (within the Moscow Ring Road)
The cost of courier delivery is 450₽
1-2 business days. The day of placing the order, weekends and holidays are not included (if you need to receive the order by a certain date, specify in the comments or coordinate with the manager the desired date of receipt).
Moscow region (no more than 10 km beyond the Moscow Ring Road)
The cost of delivery is 550₽
Up to 7 working days. The day of placing the order, weekends and holidays are not included (if you need to receive the order by a certain date, specify in the comments or coordinate with the manager the desired date of receipt).
P.S. If urgent delivery is required, we can send the order by a third-party delivery service.
Full prepayment of the order is required.The cost is calculated depending on the distance of the address and demand, check with the manager
OTHER CITIES OF RUSSIA
The cost of delivery is calculated individually when placing the order
CDEK /MAIL delivery (Expedited, first class)
The order formation period is 1-3 business days. The time of receipt is from 3 to 10 working days, the day of departure, weekends and holidays are not included (depending on the delivery region).
DELIVERY IN THE CIS
The cost of delivery is calculated individually when placing the order
MAIL (Expedited, first class)
The order formation period is 1-3 business days. The time of receipt is from 5 to 15 working days, the day of departure, weekends and holidays are not included (depending on the delivery region).
DELIVERY TO OTHER COUNTRIES
The cost of delivery is calculated individually when placing the order
MAIL (Expedited, first class)
The order formation period is 1-3 business days. The period of receipt is from 15 to 40 working days, the day of departure, weekends and holidays are not included. There may be delays due to restrictions in the world and the country of receipt.
If delays are expected with the shipment, we will definitely contact you to clarify the information.
MOSCOW (within the Moscow Ring Road)
The cost of courier delivery is 450₽
1-2 business days. The day of placing the order, weekends and holidays are not included (if you need to receive the order by a certain date, specify in the comments or coordinate with the manager the desired date of receipt).
Moscow region (no more than 10 km beyond the Moscow Ring Road)
The cost of delivery is 550₽
Up to 7 working days. The day of placing the order, weekends and holidays are not included (if you need to receive the order by a certain date, specify in the comments or coordinate with the manager the desired date of receipt).
P.S. If urgent delivery is required, we can send the order by a third-party delivery service.
Full prepayment of the order is required.The cost is calculated depending on the distance of the address and demand, check with the manager
OTHER CITIES OF RUSSIA
The cost of delivery is calculated individually when placing the order
CDEK /MAIL delivery (Expedited, first class)
The order formation period is 1-3 business days. The time of receipt is from 3 to 10 working days, the day of departure, weekends and holidays are not included (depending on the delivery region).
DELIVERY IN THE CIS
The cost of delivery is calculated individually when placing the order
MAIL (Expedited, first class)
The order formation period is 1-3 business days. The time of receipt is from 5 to 15 working days, the day of departure, weekends and holidays are not included (depending on the delivery region).
DELIVERY TO OTHER COUNTRIES
The cost of delivery is calculated individually when placing the order
MAIL (Expedited, first class)
The order formation period is 1-3 business days. The period of receipt is from 15 to 40 working days, the day of departure, weekends and holidays are not included. There may be delays due to restrictions in the world and the country of receipt.
To refund /exchange, you must provide proof of purchase — an electronic receipt, the presentation and consumer properties of the product being preserved: there are no signs of use on the products, the packaging is not damaged.
You need to contact us via WhatsApp to notify us about the refund/exchange, then ship it by a transport company or Russian Mail. The refund/exchange of jewelry with defects is possible within 7 days from the date of receipt.
You need to contact us via WhatsApp to notify us about the refund/exchange, then ship it by a transport company or Russian Mail. The refund/exchange of jewelry with defects is possible within 7 days from the date of receipt.
We accept Visa/Mastercard/Mir cards for payment. After filling out the order form on the website, you will be redirected to a secure payment page where you will need to make a payment for jewelry, taking delivery into account. Next, our manager will contact you to confirm the order and arrange delivery. ♥️
No, all orders are shipped only after 100% prepayment. Payment upon receipt is possible only when choosing courier delivery of our brand in Moscow and the nearest Moscow region.
Our size range of rings goes from 15/15.5 to 18.5/19.
Do not use chemical cleaners for jewelry with colored gems
It is undesirable to apply cosmetics on your hands if you are wearing a ring with a colored gem. You should also avoid getting sprays, aerosols and detergents on jewelry.
Wear jewelry only after applying makeup, perfume and body lotion. The chemicals contained in these products can damage silver and precious stones.
It is undesirable to apply cosmetics on your hands if you are wearing a ring with a colored gem. You should also avoid getting sprays, aerosols and detergents on jewelry.
Wear jewelry only after applying makeup, perfume and body lotion. The chemicals contained in these products can damage silver and precious stones.
Jewelry with different gemstones should be stored separately, preferably there should be different compartments in the casket for each product to avoid friction of the stones against each other.
The safest way to clean jewelry with colored gems is to use a soft cloth (without any liquids) and water.
Avoid the contact of jewelry with water and chemicals. Water can cause silver oxidation and damage the gems. Take off your jewelry before taking a shower, swimming in the pool or the sea, as well as before exercising.
Avoid the contact of jewelry with water and chemicals. Water can cause silver oxidation and damage the gems. Take off your jewelry before taking a shower, swimming in the pool or the sea, as well as before exercising.
Vivid Bird jewelry must be stored in a specially designated place and wiped with a soft cloth from time to time.
It is better to take them off during intense physical activity, showering and bathing.
It is better to take them off during intense physical activity, showering and bathing.