Please read these Terms and Condition carefully before you placing your order By placing your order with us you are accepting to be bound by these Terms and Conditions. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts. These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods.

All of the goods with the current price are posted on the Catalog section. We strive to provide accurate descriptions and images of our jewelry products. However, slight variations may occur due to differences in monitors, photography lighting, and individual craftsmanship.

You have to provide information that will be needed in purchasing :

• Surname, First Name
• Actual Delivery Address
• Contact Phone

All prices are listed in the currency specified on our website or in-store. Payment must be made in full at the time of purchase. We accept Cash and Bank Card ( Visa/Mastercard/Mir bank cards). After filling out the order form on the site, you will be redirected to a secure payment page where you will need to make payment for the jewelry, including delivery. Then, we will contact you to confirm the order and coordinate delivery. Payment upon receipt is only possible if you choose delivery by our brand courier in Moscow and the nearest Moscow region.

We aim to process and ship orders promptly upon receipt of payment. Shipping times may vary depending on your location and shipping method chosen at checkout, you can chek it on Delivery section in our website. You will be responsible for all taxes/duties incurred through the customs department of the country to which you are shipping. Vivid Bird is not responsible for any delays or damages incurred during transit.

Unless you cancel your order within 1 working day (Moscow Ring Road and Moscow Region) and 3 working days (other than Moscow Ring Road and Moscow Region) after full payment has been made, acceptance of your order and completion of the contract between you and Vivid Bird will be completed when the goods have been dispatched.

We accept returns and exchanges within [number] days of purchase, provided the proof of purchase - an electronic receipt, the presentation and consumer properties are preserved: there are no signs of wear on the products, the packaging is not damaged. You must contact us via WhatsApp to notify us of the return/exchange, then send it by transport company or Russian Post. Return/exchange of jewelry with defects is possible within 7 days from the date of receipt. you will be responsible for the item(s) until they reach us as we cannot be held responsible for items that become lost or damaged during your return postage to us, therefore we suggest you use a secure delivery service which requires a signature for proof of receipt. Customized or personalized items may not be eligible for return or exchange unless defective or damaged upon receipt.

Refunds will be issued to the original payment method used at the time of purchase, minus any applicable shipping fees. We will process your refund within (number of) after we ensure the proof and receipt. business days for the refund to be processed and reflected in your account.

We stand behind the quality of our jewelry. If you believe your item to be defective or damaged upon receipt, please contact us immediately to arrange for a replacement or refund.

All content, including images, designs, and logos, are the property of Vivid Bird and are protected by copyright and other intellectual property laws. Unauthorized use or reproduction of any content is strictly prohibited.

We are committed to protecting your privacy and personal information. Any data collected during the purchase process will be handled in accordance with our Privacy Policy.

Vivid Bird shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your purchase or use of our products.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Republic of Indonesia, without regard to its conflict of law provisions.

Vivid Bird reserves the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes.

By making a purchase with Vivid Bird, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. If you have any questions or concerns, please contact us prior to making your purchase.